Frequently Asked Questions
- How do I access my personal greeting card diary?
- I have already completed my 3-month diary commitment. How come I have not received my $25 reward?
Rewards are typically sent out on or before the 15th of the month after the completion of your 3-month commitment period. In order to receive your reward, please be on the lookout for an e-mail from firstname.lastname@example.org. Participants must actively select the type of reward they would like to receive by following the instructions in the email@example.com e-mail.
Once selected, all rewards are distributed electronically, so please be on the lookout for an e-mail that includes an online access code. This process can take up to 7 to 10 days from the time you choose the type of reward you want.
Please note: In order to be eligible for the $25 reward you must have actively participated (i.e., logged on at least once a week to report card purchases or to tell us that you did not have any greeting card purchases for that week) during your entire 3-month recruitment period. If you did not actively participate then you will not receive the $25 reward but you are still eligible for the monthly sweepstakes toward winning an iPad from Apple® (a retail value of $499).
- I can’t log in, I can’t make any entries (but I have been able to before). What is wrong?
We have two suggestions:
- Sometimes participants have problems with internet browser compatibility. Users frequently have problems with Internet Explorer, and find our website works best with Mozilla FireFox. This can be securely downloaded (for free) via a Google Search. Using a different browser may solve your problem.
- There could also be some sort of firewall setting that is preventing you to complete the process. Please check any pop-up and firewall settings on your web browser to make sure it isn't blocking anything.
Please let us know if you are continuing to experience difficulties and we will assist you further. You can email us at GCHelp@lrwsupport.com.
- I am still completing my 3-month commitment, but when can I expect my $25 reward?
2 weeks after the close of your last diary month, you will be able to cash out. If it is before the end of your last month, then rewards will not have been processed.
Around the 2nd week of the month after you completed your 3-month diary, you will receive an e-mail from firstname.lastname@example.org with instructions on how to redeem your reward. For more details, please see above (Question #2).
The reason for the delay is that we wait about one week before submitting our rewards distribution request so people have time to close their last month. Then it takes a few days for our supplier to fulfill our request.
Thank you for your continued participation in our Greeting Card study. Please email us at GCHelp@lrwsupport.com with any additional questions or comments.